Independent introduction service

A dilapidations claim has landed.
What you do next matters.

Whether you've received a schedule of dilapidations or you need to serve one, the difference between a good outcome and an expensive one usually comes down to timing — and who you speak to first.

For tenants

You've been served a claim and the figure looks alarming

That number on the schedule is almost certainly negotiable. But how you respond — and how quickly — directly affects what you end up paying.

Get clarity on your position →
For landlords

A tenant is leaving and the property isn't in the state it should be

You're entitled to recover costs — but a poorly prepared claim gets challenged, delayed, or reduced. The earlier you instruct, the stronger your position.

Protect your position →

The mistake that costs tenants and landlords thousands

Most people who find this site are already weeks or months into a dilapidations situation. The claim has arrived, the figures are large, and they're not sure who to trust or what to do first.

Here's what we see repeatedly: the single biggest factor in how much a dilapidations matter costs isn't the size of the claim — it's how long it takes to get the right professional involved.

If you're a tenant

The figure on a schedule of dilapidations is the landlord's surveyor's opening position. It is almost always negotiable — often significantly. But the longer you wait to respond properly, the harder it becomes. Positions harden. Deadlines pass. What could have been a negotiated settlement becomes a formal dispute. A competent tenant-side surveyor, instructed early, will typically pay for themselves many times over in what they save you.

If you're a landlord

A dilapidations claim that's poorly prepared, late, or inflated is easy for a tenant's surveyor to pick apart. The strongest claims are realistic, well-evidenced, and served promptly. Instructing a surveyor before or immediately after the tenant vacates — not months later — gives you the clearest picture and the strongest position.

The cost of waiting

Every week without proper advice is a week where positions drift further apart, evidence deteriorates, and options narrow. In dilapidations, early action doesn't just save money — it often changes the entire trajectory of the outcome.


What professional help typically costs

These are typical ranges for UK commercial dilapidations matters. The actual cost depends on the size of the property, complexity of the lease, and how far apart the parties are.

Initial advice
£500 – £1,500
A surveyor reviews the schedule and your lease to assess your position.
Negotiation
£1,500 – £5,000+
Your surveyor responds formally and negotiates on your behalf.
Scott Schedule / Formal dispute
£3,000 – £10,000+
Item-by-item dispute where parties can't agree. Usually avoidable with early advice.
Preparing a claim (landlords)
£1,000 – £5,000+
Surveyor inspects, produces a schedule and supporting evidence.

In almost every case, early professional input costs less than dealing with the consequences of delay or poor positioning.

Outline your situation — no obligation

Takes 2 minutes. Responded to within one business day.


How this service works

1

Outline your situation

Use the form below to explain what's happening. Whether you're a tenant or a landlord, include as much context as you can.

2

We review and introduce

We assess the type of matter and introduce you to an independent professional with specific dilapidations experience relevant to your situation.

3

They contact you directly

The specialist reaches out to discuss your situation. You are responsible for deciding whether to instruct them, and for verifying their suitability for your matter. No obligation.

We are not a law firm or surveying practice. This is an independent introduction service — any engagement is between you and the professional introduced. Full details in our Terms of Use.


Why people use this service

Most people dealing with a dilapidations claim don't know which type of professional they need first, or how to find one with specific dilapidations experience. Searching online returns dozens of general practice firms — but dilapidations is a specialist area where experience matters significantly. This service exists to close that gap quickly.

Explain your situation

It takes two minutes. No obligation. We'll come back to you within one business day with a clear next step.

The more detail you provide, the better we can identify a relevant specialist to introduce you to.

Common questions

Is this service free to use?
Submitting an enquiry is free. Any professional fees are discussed and agreed directly between you and the specialist if you choose to instruct them. We may receive a referral fee or commission from the specialist we introduce you to — this does not affect the cost of their services to you.
Do you receive a fee for introductions?
Yes. Where an introduction results in an instruction, we may receive a fee or commission from the professional introduced. This is how we fund the service. It does not increase the cost to you, and it does not influence which professional we introduce — we select based on relevance and experience for your type of matter.
Are you a surveying firm or law firm?
No. We are an independent introduction service. We don't provide advice — we connect you with professionals who do.
How quickly will someone respond?
We aim to review enquiries within one business day. The specialist will then typically make contact within 24–48 hours after that.
Can you help with both tenant and landlord claims?
Yes. We work with specialists who act for both sides, and we'll introduce you to someone with relevant experience for your position — whether you've received a claim or need to prepare one.
Do you cover the whole of the UK?
Yes. We route enquiries to specialists with relevant experience and coverage for your area.
What if my claim is very large or complex?
That's fine — in fact, those are the situations where early specialist input matters most. Include as much detail as you can and we'll introduce you to someone with appropriate experience.