Privacy Policy

Last updated: April 2026

1. Who We Are

CommercialDilapidations.co.uk ("we", "us", "our") operates an independent introduction service connecting individuals and businesses with independent third-party professionals ("Specialists") in relation to commercial dilapidations matters.

2. Data Controller

For the purposes of UK data protection legislation (including the UK General Data Protection Regulation and the Data Protection Act 2018), the data controller is CommercialDilapidations.co.uk. Contact: info@commercialdilapidations.co.uk

3. Information We Collect

When you submit an enquiry through our website, we may collect the following personal data: your name, email address, telephone number, property location or postcode, details of your dilapidations situation, approximate claim values, your role (tenant, landlord, agent, adviser, or other), the urgency of your matter, and any other information you voluntarily provide in the enquiry form.

We may also collect technical data automatically, including your IP address, browser type, and pages visited, through analytics tools.

4. How We Use Your Information

We use your personal data to: review and assess your enquiry; share your enquiry details with a suitable independent Specialist for the purpose of them contacting you about your matter; respond to your enquiry and any follow-up communications; maintain operational and administrative records; improve and develop the service; and comply with legal obligations.

5. Lawful Basis for Processing

We process your personal data on the following legal bases:

Legitimate interests (Article 6(1)(f) UK GDPR): We have a legitimate interest in operating an introduction service and processing enquiry data to connect users with appropriate Specialists. We have assessed that this processing is necessary for our legitimate interests and is not overridden by your data protection rights.

Consent (Article 6(1)(a) UK GDPR): By submitting an enquiry, you consent to us sharing your enquiry details with a Specialist for the purpose of them contacting you. You may withdraw consent at any time by contacting us.

6. Sharing of Information

We will share your enquiry details with a suitable independent Specialist for the sole purpose of that Specialist contacting you regarding your matter. The Specialist operates independently and will be subject to their own privacy obligations and professional regulations.

We do not sell your personal data. We do not share your information for unrelated marketing purposes. We may share data with service providers who assist in operating our website (such as hosting and form processing providers), subject to appropriate data processing agreements.

7. Data Retention

We retain enquiry data for up to 24 months from the date of submission, or for as long as reasonably necessary to operate the service, maintain records, and respond to follow-up communications. You may request earlier deletion at any time.

8. Your Rights

Under UK data protection law, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data (in certain circumstances); request restriction of processing; object to processing based on legitimate interests; data portability; and withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, contact: info@commercialdilapidations.co.uk. We will respond within one month. If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

9. Cookies

This website may use essential cookies necessary for the website to function, and analytics cookies to help us understand how the site is used. We do not use advertising or tracking cookies. You can control cookies through your browser settings.

10. International Transfers

Your data is primarily processed within the United Kingdom. If any data is transferred outside the UK (for example, through the use of third-party service providers), we ensure appropriate safeguards are in place in accordance with UK data protection law.

11. Security

We take reasonable technical and organisational measures to protect personal data submitted through this website against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure.

12. Children

This service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

14. Contact

For any questions regarding this Privacy Policy or how we handle your data, contact: info@commercialdilapidations.co.uk

← Back to CommercialDilapidations.co.uk